ISOPURE PRIVACY NOTICE

Last Updated:

This Privacy Policy is provided by The Isopure Company, LLC and/or its affiliates. It explains how we collect, use, and share Personal Information, your rights, and how to contact us.

I. WHAT PERSONAL DATA DO WE PROCESS AND HOW DO WE USE IT?

We collect Personal Information about you depending on how you interact with us, our websites, and services, including automatically through cookies, server logs, and similar technologies. Below are examples of the types of information we collect and how we use it.

Context Types of Data Primary Purpose for Collection and Use Applicable Lawful Basis
Cookies and First-Party Tracking Location, browsing activity, IP, device info, cookies To make website function properly Consent or Legitimate Interests
Cookies and Third-Party Tracking Location, browsing activity, IP, device info collected by third parties Understand user interactions and provide relevant advertising Consent or Legitimate Interests
Customer Support Name, email, content submitted Respond to requests and training Legitimate interest or legal obligation
Website Interactions Links clicked, form data, device/browser info Improve website and offerings Legitimate Interest or Consent
Web Logs Browser, OS, IP, location, click activity, referrer, timestamps Monitor networks and interactions Legitimate Interest

See our Privacy Preference Center and Cookie Policy for more information.

II. RETENTION PERIODS

We retain personal information only as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

III. SHARING PERSONAL INFORMATION WITH THIRD PARTIES

We do not sell Personal Information. We share it only with third parties involved in fulfilling orders or providing services such as marketing, analytics, or IT support.

A. To Service Providers

We share information with service providers for processing payments, hosting, IT, customer service, email delivery, auditing, and similar services.

B. To Competent Authorities

Information may be shared with government agencies, courts, law enforcement, or external advisors to comply with law or protect rights, property, or safety.

C. Within our Group of Companies

Information may be shared with affiliates or in corporate transactions like mergers or sales.

D. Other Disclosures with Consent

We may share information with unaffiliated third parties with your consent, including cookies as described in the Isopure Cookie Policy.

International Transfers

We may transfer and store information outside your country. We implement safeguards to protect your data and comply with legal requirements.

IV. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have rights regarding your Personal Information:

  1. Disclosure & Access Rights: Request access or confirmation of data held.
  2. Changes to Your Personal Information: Ask us to correct inaccurate or incomplete data.
  3. Deletion Rights: Request deletion; some data may be retained for legal/business reasons.
  4. Objection to Processing: Object to certain uses or disclosures.
  5. Promotional Emails & Marketing: Unsubscribe from promotional emails; service communications may still be sent.

We may require verification of identity. Authorized agents must include a completed form. Appeals can be submitted with subject “Appeal.”

Contact us as described in section X. Proof of identity required for processing requests.

V. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy. Material changes may apply only to new information collected unless you consent otherwise. Check the “Last Updated” date above.

VI. CHILDREN

The website is not intended for anyone under 13. We will not knowingly collect information from children under 13 and will delete any such data.

VII. SECURITY

We use reasonable safeguards to protect Personal Information. Absolute security cannot be guaranteed.

VIII. COMPLAINT PROCEDURES

Email: [email protected]
Call: 1-877-309-3329

IX. ACCESSIBILITY

If visually impaired, you may access this notice via your browser’s audio reader. For further assistance, contact us as below.

X. CONTACT DETAILS